Your vehicle is in the shop and you have questions that you believe only your mechanic can answer. You give him a call but he’s unavailable. What’s the deal? Why does my mechanic say he is occupied?
Our client services representative, Victoria, is good at talking with clients about their vehicles. She wears the hat of a service writer and many others. She’s good at her job and can answer a lot of your questions. However, sometimes you just need to talk to the mechanic. He knows the intricacies of your vehicle more than a service writer because he’s the one working on the machines day in and day out.
Why, then, when you ask Victoria if you can talk to Andrew does she say he’s occupied?
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